RETURN AND EXCHANGE POLICY

Last Updated: 11/12/2023

Thank you for shopping at https://www.royaltygifter.com

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.royaltygifter.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account.

You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned.

All Items are eligible for return except the products that are: Customized Items or On Sale.

You are always required to ship back the items by following the shipping instructions:

Shipping Policy:

Returns and Refunds: We want you to be completely satisfied with your purchase.

If you're not happy with your order, you may return it within 30 days of the purchase date for a refund or store credit.

Customized Items: Please note that customized items are non-refundable. We take great care in creating personalized products tailored to your specifications, making them unique to you.

Process for Returns:

Initiating a Return: To initiate a return, please contact our customer service team at info@royaltyblack.com with your order number and reason for return.

Return Approval: Once your return is approved, we will provide you with instructions on how to return the item.

Return Shipment: Please ensure that the item is securely packaged for return shipment.

Return Processing: Once we receive your return, it will be inspected to ensure it meets our return policy criteria.

Refund or Store Credit: If the return is approved, you will be issued a refund to the original payment method or store credit, as per your preference.

Conditions for Returns: The item must be unused, in its original packaging, and in the same condition as received. Returns that do not meet these criteria may be subject to additional fees or denial.

By shopping with us, you agree to our shipping and return policies. If you have any questions or concerns, please don't hesitate to contact us at info@royaltyblack.com.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase.

If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase

Aside from these conditions there are products that can be returned but are not refundable as stated in the following:

EXCHANGE POLICY

Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 30 days. Exchanges exceeding 30 days will not be processed.

In order to be eligible for exchanges make sure that the following conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged.

Unfortunately, products that were marked as a Bundle when purchased are not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: info@royaltyblack.com

You will be updated on your Return Status through EMAIL, provided that contact information was provided.

Generated by the ReturnGO policy tool.